Software customized to your business and Salesforce Service Cloud.
Describe the app you need. Our AI engineers build it around 100% of your workflow, connect it to Salesforce Service Cloud and keep it running. Typically ready to test in 1–2 weeks.
No developers needed. Free test version before you commit.
Yes, you can get custom software that connects with Salesforce Service Cloud.
Yes. Mercovano builds custom business software that connects directly to Salesforce Service Cloud through Salesforce's REST, SOAP API. Our AI engineers design it around how your team works, and it reads and writes Salesforce Service Cloud data such as tickets, assets, work orders.
Salesforce Service CloudSalesforce · Service desk & operationsApps you can build on Salesforce Service Cloud.
Each one is its own app, built around your rules and connected to Salesforce Service Cloud, so nothing is typed twice.
How it connects to Salesforce Service Cloud.
- Vendor
- Salesforce
- Category
- Service desk & operations
- Connection
- Direct API, no middleman
- API type
- REST, SOAP
- Access
- Your Salesforce Service Cloud admin turns on API access, and we give them the exact steps.
- Real-time updates
- Yes. Changes in Salesforce Service Cloud can trigger your automations straight away.
- Writing back to Salesforce Service Cloud
- Broad. Your automations can create and update most Salesforce Service Cloud records.
- File import fallback
- Yes. Salesforce Service Cloud accepts import files, which we use as a fallback.
- API documentation
- Salesforce developer docs ↗
From a description to a working app.
- 01
Describe the app you need
In your own words: how the work runs today, who approves what, and which systems it touches. Click through a first version and change anything.
- 02
We build it and connect your systems
Our AI engineers build it on your data. Your admin grants access to your systems, with exact steps from us; we do the rest.
- 03
Test, launch and improve
Test it free on your own data before you commit; typical apps are ready to test in 1–2 weeks. When your process changes, the app changes with it.
No developers on your side. Just someone who knows how the work gets done.
100% your workflow
Your steps, approvals and policies, not Salesforce Service Cloud's defaults.
Connected to Salesforce Service Cloud
Approved work lands in Salesforce Service Cloud without anyone re-typing it.
One platform, many apps
Every app shares the same Salesforce Service Cloud connection, sign-in and roles. Add the next one when you need it.
Salesforce Service Cloud and Mercovano, answered.
Can I get custom software that connects with Salesforce Service Cloud?
Yes. Mercovano builds custom business software that connects directly to Salesforce Service Cloud through Salesforce's REST, SOAP API. Our AI engineers design it around how your team works, and it reads and writes Salesforce Service Cloud data such as tickets, assets, work orders.
What apps can I build on Salesforce Service Cloud?
Teams build work orders and dispatch, inspections, incident reporting, preventive maintenance, quality and capa and access requests on Salesforce Service Cloud, each with their own approval rules, forms and policies. If you can describe the process, we can build it.
How does the software connect to Salesforce Service Cloud?
Your Salesforce Service Cloud admin turns on API access, and we give them the exact steps. The connection uses Salesforce Service Cloud's REST, SOAP API.
Do I need a developer or IT team?
No. Our AI engineers build, connect, host and maintain your apps. You describe how the work runs today and test it on your own data.
How long does it take?
Typical projects are built and ready to test within 1–2 weeks of going ahead.
How is it priced?
You pay for the software you need, nothing more: no per-user pricing and no implementation fees.
Other service desk & operations systems we build on.
BMC Helix ITSM
Brightly Asset EssentialsComplianceQuestConnectWise PSACorityDevice MagicDixaDocuWareDrataEHS InsightSalesforce Service Cloud is a trademark of Salesforce. Mercovano is independent and not affiliated with or endorsed by Salesforce.