Software customized to your business and Help Scout.
Describe the app you need. Our AI engineers build it around 100% of your workflow, connect it to Help Scout and keep it running. Typically ready to test in 1–2 weeks.
No developers needed. Free test version before you commit.
Yes, you can get custom software that connects with Help Scout.
Yes. Mercovano builds custom business software that connects directly to Help Scout through Help Scout's REST API. Our AI engineers design it around how your team works, and it reads and writes Help Scout data such as tickets, assets, work orders.
Help ScoutService desk & operationsApps you can build on Help Scout.
Each one is its own app, built around your rules and connected to Help Scout, so nothing is typed twice.
How it connects to Help Scout.
- Vendor
- Help Scout
- Category
- Service desk & operations
- Connection
- Direct API, no middleman
- API type
- REST
- Access
- Open API. We connect with your own Help Scout sign-in; no vendor approval is needed.
- Real-time updates
- Yes. Changes in Help Scout can trigger your automations straight away.
- Writing back to Help Scout
- Broad. Your automations can create and update most Help Scout records.
- File import fallback
- Confirmed during setup.
- API documentation
- Help Scout developer docs ↗
From a description to a working app.
- 01
Describe the app you need
In your own words: how the work runs today, who approves what, and which systems it touches. Click through a first version and change anything.
- 02
We build it and connect your systems
Our AI engineers build it on your data. Your admin grants access to your systems, with exact steps from us; we do the rest.
- 03
Test, launch and improve
Test it free on your own data before you commit; typical apps are ready to test in 1–2 weeks. When your process changes, the app changes with it.
No developers on your side. Just someone who knows how the work gets done.
100% your workflow
Your steps, approvals and policies, not Help Scout's defaults.
Connected to Help Scout
Approved work lands in Help Scout without anyone re-typing it.
One platform, many apps
Every app shares the same Help Scout connection, sign-in and roles. Add the next one when you need it.
Help Scout and Mercovano, answered.
Can I get custom software that connects with Help Scout?
Yes. Mercovano builds custom business software that connects directly to Help Scout through Help Scout's REST API. Our AI engineers design it around how your team works, and it reads and writes Help Scout data such as tickets, assets, work orders.
What apps can I build on Help Scout?
Teams build work orders and dispatch, inspections, incident reporting, preventive maintenance, quality and capa and access requests on Help Scout, each with their own approval rules, forms and policies. If you can describe the process, we can build it.
How does the software connect to Help Scout?
Open API. We connect with your own Help Scout sign-in; no vendor approval is needed. The connection uses Help Scout's REST API.
Do I need a developer or IT team?
No. Our AI engineers build, connect, host and maintain your apps. You describe how the work runs today and test it on your own data.
How long does it take?
Typical projects are built and ready to test within 1–2 weeks of going ahead.
How is it priced?
You pay for the software you need, nothing more: no per-user pricing and no implementation fees.
Other service desk & operations systems we build on.
BMC Helix ITSM
Brightly Asset EssentialsComplianceQuestConnectWise PSACorityDevice MagicDixaDocuWareDrataEHS InsightHelp Scout is a trademark of Help Scout. Mercovano is independent and not affiliated with or endorsed by Help Scout.