Software customized to your business and Freshdesk.
Describe the app you need. Our AI engineers build it around 100% of your workflow, connect it to Freshdesk and keep it running. Typically ready to test in 1–2 weeks.
No developers needed. Free test version before you commit.
Yes, you can get custom software that connects with Freshdesk.
Yes. Mercovano builds custom business software that connects directly to Freshdesk through Freshworks's REST API. Our AI engineers design it around how your team works, and it reads and writes Freshdesk data such as tickets, assets, work orders.
Apps you can build on Freshdesk.
Each one is its own app, built around your rules and connected to Freshdesk, so nothing is typed twice.
How it connects to Freshdesk.
- Vendor
- Freshworks
- Category
- Service desk & operations
- Connection
- Direct API, no middleman
- API type
- REST
- Access
- Open API. We connect with your own Freshdesk sign-in; no vendor approval is needed.
- Real-time updates
- Yes. Changes in Freshdesk can trigger your automations straight away.
- Writing back to Freshdesk
- Broad. Your automations can create and update most Freshdesk records.
- File import fallback
- Yes. Freshdesk accepts import files, which we use as a fallback.
- API documentation
- Freshworks developer docs ↗
From a description to a working app.
- 01
Describe the app you need
In your own words: how the work runs today, who approves what, and which systems it touches. Click through a first version and change anything.
- 02
We build it and connect your systems
Our AI engineers build it on your data. Your admin grants access to your systems, with exact steps from us; we do the rest.
- 03
Test, launch and improve
Test it free on your own data before you commit; typical apps are ready to test in 1–2 weeks. When your process changes, the app changes with it.
No developers on your side. Just someone who knows how the work gets done.
100% your workflow
Your steps, approvals and policies, not Freshdesk's defaults.
Connected to Freshdesk
Approved work lands in Freshdesk without anyone re-typing it.
One platform, many apps
Every app shares the same Freshdesk connection, sign-in and roles. Add the next one when you need it.
Freshdesk and Mercovano, answered.
Can I get custom software that connects with Freshdesk?
Yes. Mercovano builds custom business software that connects directly to Freshdesk through Freshworks's REST API. Our AI engineers design it around how your team works, and it reads and writes Freshdesk data such as tickets, assets, work orders.
What apps can I build on Freshdesk?
Teams build work orders and dispatch, inspections, incident reporting, preventive maintenance, quality and capa and access requests on Freshdesk, each with their own approval rules, forms and policies. If you can describe the process, we can build it.
How does the software connect to Freshdesk?
Open API. We connect with your own Freshdesk sign-in; no vendor approval is needed. The connection uses Freshdesk's REST API.
Do I need a developer or IT team?
No. Our AI engineers build, connect, host and maintain your apps. You describe how the work runs today and test it on your own data.
How long does it take?
Typical projects are built and ready to test within 1–2 weeks of going ahead.
How is it priced?
You pay for the software you need, nothing more: no per-user pricing and no implementation fees.
Other service desk & operations systems we build on.
BMC Helix ITSM
Brightly Asset EssentialsComplianceQuestConnectWise PSACorityDevice MagicDixaDocuWareDrataEHS InsightFreshdesk is a trademark of Freshworks. Mercovano is independent and not affiliated with or endorsed by Freshworks.